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Current Situation: Client has a website and their email is not being managed by their hosting company. This means they are using a 3rd party email hosting company.

Problem: When someone fills out the contact form on the website, the email confirmation that is being sent to the client's email at its own domain, is not arriving. (Sorry for the convoluted English but it's a tough problem to write out). So the example is HeartworksIntervention.com wants email confirms to go to someone with an email @heartworksintervention.com and the emails are just not showing up in their POP account. To be clear, the email confirmations to the customer's email address are arriving.

Solution: Below we are presenting how this problem can be solved if you are hosting with a CPANEL based server platform. The 3 screenshots below highlight the steps taken to simply add an MX record to the hosting account which tells the server what it needs to know to send the confirmations to the client's email accounts that have the same name as the domain.

First step is to login to CPANEL and get to the DNS Zone area.

This is where you access the DNS Zone which gives you access to the MX record settings inside CPANEL

This is what you set the MX record to be for the client's domain:

Telling the story of your business on your website provides you with several advantages.

Writing for the internet requires that text be short and pithy. Website visitors are looking for specific information and want to be able to grasp essential information quickly, or they move on to another website.

As a result, many websites feature lots of quick facts, hoping that one or more of the facts is what a visitor is looking for. That content strategy makes sense on the surface, but often proves to be short sighted and limiting.

Recent posts have talked about the role of requirements when you create, redesign or generally improve a website. This week, I saw an excellent example of what can happen when a business owner concentrates so hard on new website features that successful features from the old site get lost in the shuffle.